pfb77 Privacy Policy

pfb77 collects personal data from players during the account registration process, throughout the operation of a player account, and as required to comply with our Know Your Customer (KYC) and anti-money-laundering (AML) obligations. The categories of personal data we collect are described below.

Identity and Contact Information

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify that you meet the minimum age requirement of 18 years).
• Bangladesh mobile phone number used for account registration and two-factor authentication.
• Email address, where provided during registration or support contact.
• Residential address, as required for KYC verification purposes.

Identity Verification Documents

• Scanned copies or photographs of Bangladesh National Identity Card (NID), passport, or other government-issued identity documents submitted during the KYC verification process.
• Proof of address documents such as utility bills or bank statements, where requested.
• Selfie photographs or liveness verification images submitted to confirm document ownership.

Financial Information

• Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account details, or Visa/Mastercard card details (card number, expiry, and cardholder name).
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment references.
• Account balance information and wagering history for the purpose of bonus management and responsible gaming monitoring.

Technical and Usage Data

• IP address and approximate geolocation derived from IP address at the time of login and during active sessions.
• Device type, operating system, browser type and version, and screen resolution.
• Session data including login timestamps, pages visited, games played, bets placed, and session duration.
• Referral source data (e.g., the URL or platform from which you arrived at pfb77.app).
• Cookie identifiers and similar tracking technology data — see the Cookies and Tracking Technologies section below.

Communications Data

• Records of your communications with the pfb77 customer support team, including live chat transcripts, email correspondence, and support ticket content.
• Any information you voluntarily provide when completing surveys, submitting feedback, or participating in pfb77 promotions.

pfb77 processes your personal data only for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The specific purposes for which pfb77 uses your personal data are as follows:

Marketing Communications: pfb77 may send you promotional offers, bonus alerts, and seasonal campaign notifications via SMS or email. We will only send marketing communications where you have explicitly opted in to receive them. You may withdraw your marketing consent at any time by contacting the pfb77 support team at [email protected] or by following the unsubscribe instructions included in any marketing message. Withdrawing marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal, and does not affect communications that are strictly operational in nature (such as account security alerts, transaction confirmations, and KYC notifications).

Automated Decision-Making: pfb77 uses automated systems to flag potentially fraudulent account activity, detect duplicate accounts, and monitor for responsible gaming indicators. These automated systems may result in temporary account restrictions or bonus eligibility decisions. Where a significant decision affecting your account is made wholly by automated means, you have the right to request human review of that decision. Contact [email protected] to exercise this right.

pfb77 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

Payment Service Providers: When you make a deposit or request a withdrawal, pfb77 shares the necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or your card issuer (Visa/Mastercard). These providers receive only the information required to process your transaction securely and are bound by their own privacy and data security obligations.

Identity Verification Partners: pfb77 may use third-party KYC and identity verification services to assist with the age and identity verification process. These partners process your identity document images and verification selfies solely for the purpose of confirming your identity and age. They are contractually prohibited from using your data for any other purpose.

Game Technology Providers: Game studios and platform technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical session data (such as player session tokens and game round results) as required to deliver their games on the pfb77 platform. These providers do not receive your full identity profile or financial details beyond what is technically necessary for game delivery.

Legal and Regulatory Disclosures: pfb77 may disclose your personal data to relevant authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including money laundering or fraud. In such cases, pfb77 will disclose only the minimum information necessary to satisfy the legal requirement and will, where legally permitted, notify you of the disclosure.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of pfb77's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

pfb77 uses cookies and similar tracking technologies on the pfb77.app website to ensure the platform functions correctly, to maintain your logged-in session, and to gather anonymised analytics data that helps us understand how players interact with the site so we can improve it over time.

What Are Cookies? Cookies are small text files that a website stores on your device when you visit it. They allow the website to recognise your device on subsequent visits and to maintain state information (such as your login session) across page loads. Cookies cannot execute code or deliver viruses, and they do not access other data stored on your device.

Types of Cookies Used by pfb77:

• Essential / Strictly Necessary Cookies: These cookies are required for the pfb77 platform to function. They maintain your login session, store your account preferences, and enable core security features such as CSRF protection. Without these cookies, you cannot use pfb77. These cookies do not require your consent and cannot be disabled while you are using the platform.
• Analytical / Performance Cookies: These cookies collect anonymised information about how visitors navigate pfb77 — which pages are visited most frequently, how long players spend on each section, and where navigation errors occur. This data helps us optimise the platform experience. The data collected by analytical cookies is aggregated and does not identify you personally.
• Functional Cookies: These cookies remember your preferences — such as your chosen language setting or the last game category you browsed — so that your experience is consistent across sessions. You can disable functional cookies, but doing so may affect the convenience of your pfb77 experience.
• Session Identification Cookies: Short-lived cookies that identify your active gaming session and are required to ensure game round results are accurately attributed to your account. These expire when you close your browser or log out of pfb77.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete specific types of cookies. Please note that disabling essential cookies will prevent you from logging in to your pfb77 account and using the platform. Disabling analytical or functional cookies will not affect your ability to play games or make transactions, but may reduce the quality of your browsing experience.

No Third-Party Advertising Cookies: pfb77 does not place third-party advertising or social media tracking cookies on pfb77.app. We do not permit external advertising platforms to track your activity on our site via cookies.

pfb77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations. The specific retention periods that apply to different categories of data are outlined below.

When the applicable retention period expires, pfb77 will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. Where anonymisation is applied, the anonymised dataset may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.

If you request account closure, pfb77 will cease active use of your personal data from the closure date, but will retain it for the applicable retention periods described above to satisfy our legal and regulatory obligations. Deletion requests that conflict with mandatory retention obligations will be partially fulfilled — we will delete data that is not subject to a mandatory retention period and will explain which data must be retained and why.

pfb77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Security Measures:

• SSL/TLS Encryption: All data transmitted between your device and pfb77.app is encrypted using Transport Layer Security (TLS). Our SSL certificate ensures that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored on pfb77's servers — including identity documents and payment method details — is encrypted at rest using industry-standard encryption protocols.
• Secure Password Storage: Player passwords are stored using strong one-way hashing algorithms. pfb77 staff cannot view your password in plain text.
• Access Controls: Access to player personal data within pfb77's internal systems is restricted on a strict need-to-know basis. Only personnel with a legitimate operational need may access personal data, and all access is logged and monitored.
• Fraud Detection Systems: pfb77 operates automated systems that continuously monitor for anomalous account activity, login attempts from unusual locations, and transaction patterns consistent with fraud or money laundering.

Organisational Measures: pfb77 maintains internal data protection policies and provides training to all personnel who handle player data. Our data handling procedures are reviewed periodically to ensure they remain aligned with current best practices.

Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, pfb77 will notify affected individuals promptly, containing as much information as is available about the nature of the breach, the data affected, and the steps pfb77 is taking in response. Players who suspect their pfb77 account has been compromised should contact [email protected] immediately.

As a pfb77 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the pfb77 support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification and any applicable legal constraints.

• Right of Access: You have the right to request a copy of all personal data that pfb77 holds about you, including the categories of data held, the purposes for which it is processed, and the parties with whom it has been shared. We will provide this information in a clear, readable format.
• Right to Rectification: If any personal data pfb77 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Where possible, you may update certain information (such as your email address or communication preferences) directly from within your pfb77 account settings.
• Right to Erasure: You may request that pfb77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to mandatory data retention obligations — see the Data Retention section above for details of data we are legally required to retain.
• Right to Restrict Processing: You may request that pfb77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of legitimate grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on pfb77's legitimate interests. This includes the right to object to processing for direct marketing purposes, which you may exercise at any time and without providing any justification.
• Right to Withdraw Consent: Where pfb77 processes your personal data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.
• Right Against Automated Decisions: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces significant legal or similarly significant effects on you. You may request human review of any automated decision that has materially affected your account status or eligibility.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pfb77 has handled your personal data, please contact the pfb77 data support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: pfb77 aims to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Resolution Timeframe: We aim to resolve data rights requests and privacy complaints within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Complaints Process: If you are not satisfied with pfb77's response to your privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection authority or supervisory body in your jurisdiction. pfb77 will cooperate fully with any such authority in the investigation of a complaint.

Policy Updates: pfb77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by SMS or email prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of pfb77 following notification of a policy update constitutes your acceptance of the revised Privacy Policy.